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Enhance your student communication and engagement
Personalized Student Communication
Communication with students is vital – whether it is the first time you’re talking to a student, or a lead that you have been actively nurturing. Engage™ is a communications tool, part of our SmartHub software, that helps you throughout this journey. Engage handles all your student questions automatically, 24/7, regardless of time zones, and even personalizes the engagement for each student!

How Engage works 

The majority of students seeking higher education today are digital natives, who spend a considerable amount of time communicating via text or messaging apps. Their average attention span is about 8 seconds, so a highly personalized and quick communication plan is key to capturing their attention. 

Engage automatically answers student questions by email 24 hours a day, freeing up your inbox and significantly reducing your manual workload. Student responses are stored in our web-based platform, where you can view and monitor everything. Engage communicates with your students until you decide to take over the conversation.  

All student queries answered 

In our experience working with thousands of universities for many year - over 80% of the questions asked during the initial enquiry stage can be broken down into about fifteen main categories. Engage focuses on answering these questions using intelligent smart tagging to customize responses, pulling the important information into a conversational snippet. 

If your question isn’t available in Engage, just add it!  

Students Monthly

Student Websites

Languages Included

Partner Institutions

Key Benefits
  • Reduce your manual workload by up to 80%.
  • Fewer emails in your inbox
  • Increase volume of highly qualified student leads
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jønkøping
"We are very happy with Keystone! Very good leads to follow up from our focus areas and then we get the best customer support"
Jønkøping University
"CERGE-EI has been working with Masterstudies.com for two years and we truly enjoy both the quantity of leads coming from the site and the quality of customer service. Their internal system allows to filter the leads and communicate with them in a very convenient way as well as to access the real-time analytics for program performance overview. Multilingual approach makes our study programs visible to students all over the world! In addition, Keystone managers are absolutely outstanding!”
CERGE EI - The Center for Economic Research and Graduate Education – Economics Institute
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