Student Engagement & Enrollment Management
Comprehensive support at every stage of the enrollment journey. We guide your students from initial inquiry through to enrollment, and beyond.
Taking care of students every step of the way
Admission strategies are complex and ever-changing, but universities that focus on quality student enrollment and those that can maintain high rates of student retention are able to provide the best services and resources, which in turn attracts more qualified students.
At Keystone, we understand that the key to optimal student enrollment and retention starts long before a student applies to a university. Students find programs listed on our websites, which means we can help universities connect with qualified students at the earliest stage in their search.
This allows you to connect with your prospective students from the beginning, ensuring that they receive all of the relevant information and support they will need to successfully enroll, matriculate, and eventually graduate from your institution.
Optimize your student conversion strategy with our Engagement and Enrollment Services
Apply
Let our in-house recruitment experts nurture your student leads all the way through to completed applications.
Many institutions struggle to resource student outreach activity, so let Keystone Apply be an extension of your student engagement team. We will call, email and message your student leads, providing a cost-effective way to ensure all student inquiries are followed up, qualified and nurtured. Working across all time zones and with over 18 languages represented, our team will hand over to you once applications are complete.
Offer
Increase application to offer conversion with our dedicated admission services, where we can optimize and convert applicants through to admissions stage.
We take the take time to understand your admissions process in detail. Our Admissions Officers will manage all inbound applications and communicate with offer holders at scale to take the pressure off your admissions team. We will respond to all offer holders in a robust and timely manner to ensure each applicant receives the required information, and provide real-time reporting and intelligence direct to your team on progress.
Convert
An essential step in the enrollment management stage is to ensure your offer holders turn up to enroll. This is where Keystone Convert comes in.
Your applications and admitted students will be converted into enrollments through our Keystone Convert team, where we use a mixture of data insights, enrollment experience and dedicated student outreach activities to maximize your offer-to-enrollment rate. We will conduct student outreach to offer holders across all channels to ensure they remain engaged, informed and excited to join your institution.
Enroll
The most comprehensive support services to help you manage your volume of inquiries, applicant and enrollment processes.
If your department is overwhelmed, under resourced and time pressured to carry out effective student outreach and conversion communications, let Keystone Enroll take those activities from your to-do list. We will manage the entire engagement process, from inbound and outbound omnichannel communications to inquiries, applicants and offer-holders, we can do it all.
Retain
Support services for post-enrolled students. We use data-driven insights to ensure students remain engaged throughout their studies.
Our team of Student Advisers can provide dedicated support services for current students based on your needs. If you need additional help in serving inbound inquiries from current students, Keystone Retain can provide 24/7 or out-of-hours support to students who need it. We can communicate with students through a variety of channels, help triage their needs and signpost them to the relevant professional services in your institution.
Tools to help you maximize your outreach and enrollment marketing activities
The prospective college students of the twenty-first century are different from earlier generations. They’re highly mobile. They are informed and connected, and they are more aware of (but less susceptible to) traditional marketing strategies. Now more than ever, potential students expect a personalized, high-value experience. The demands of this new generation of students presents university marketing and enrollment departments with diverse challenges as well as exciting opportunities to connect with and explore new prospects.
Keystone’s adaptive enrollment strategies are tailored to the needs of your school.
We simplify the student engagement process and help you meet your enrollment goals so that can focus on fostering a long-term relationship with your new students.
Book a demo
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